Diane Cohen, Chief Operations Officer URI, was searching online for a tool that streamlined their workload, enabled collaboration and whereby they could import all of the data from their existing studies and continue to run those studies from the tool. Initially, Cohen and Sonnenburg were intrigued with the name “Ripple,” as it reminded them of a song by The Grateful Dead; They were even more pleasantly surprised to learn of Ripple’s functionality. “We were looking for something that would track our patients and provide data analytics the same way we do. We want to understand the impact of our spend on different source efforts. Other tools simply replicated case report forms and didn’t understand the clinical side. It seemed like double the work. Ripple thinks like we think, clinically.”
Vanessa Hernandez, URI’s Office Manager, led the effort to get Ripple ready for URI. She worked closely with Ripple’s Customer Success team to import studies and set up Ripple in one month. This is extremely fast as compared to other customers who are slower and may take up to six months to clearly understand their study workflow and how to create that in Ripple. Hernandez finds Ripple easy to use and implement, “I can already teach other people how to use Ripple. I trained someone yesterday and they are already up and running.”
Since their launch, URI has been able to centralize their recruitment and retention process. Over the next several weeks, Diane and team expect their recruiting to be accelerated.
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