Laura Swift Joins Ripple Science as Director of Customer Success
University of Michigan SaaS technology startup expands team
ANN ARBOR, Mich – August 21, 2018
Ripple Science Corporation is pleased to announce and welcome industry veteran Laura Swift as Director of Customer Success. Laura will be responsible for managing the relationship with Ripple SaaS customers and helping them get the very most out of our product. Laura joins Ripple Science on the heels of President and CEO, Peter Falzon, taking the helm with the charter to drive growth.
“Customer Success is instrumental for all SaaS-based software companies, so hiring for this role was of utmost importance to Ripple Science in order to serve our rapidly-growing customer base.” commented Falzon. Ripple Science recently achieved key milestones including hitting $100,000 in ARR and over 50 unaffiliated customers in the US, Canada, and the European Union. The company is now raising capital to fund its growth plan, which includes hiring an experienced director of customer success with a track record, which Laura Swift brings to the team.
Laura joins us with ten years of leadership experience in client support and a strong research background, including a Masters in Biotechnology from Northwestern University and an Honors Bachelor of Science from the University of Toronto. “I am excited and proud to accept the role of Director of Customer Success” said Swift, “I have the opportunity to work alongside this superb team to build on our early success and provide an exceptional customer experience to all of Ripple’s users. ” In 2008 Laura joined ID Business Solutions, a research and development data management software provider for life science companies. She served in various client support and consulting roles and was responsible for product demonstrations, product configuration, and product training. After 10 years supporting customers in the software industry, Laura is primed to lead Ripple Science’s Customer Success initiatives.
About Ripple Science
Launched in 2017, Ripple Science is a technology startup focused on transforming the research experience for clinical, translational, and usability testing researchers and participants. Our first product, Ripple SaaS, is a HIPAA-compliant web tool that facilitates the recruitment and management of research participants for translational and clinical studies. Ripple SaaS accelerates the entire research lifecycle by adopting marketing innovations (workflows, automation, analytics) that help teams increase the recruitment and retention of research participants, save time and resources, and reduce risks due to under-enrollment. Our software is currently being used by research investigators throughout the USA, Canada, the UK, and the European Union.